Internet Explorer cannot download / from help

Internet Explorer cannot download / from help

The Problem:

Vista Problem:
When you try and open help files, or Help and Support, you get an error saying:
Internet Explorer cannot download / from help

Dreamweaver problem:
Internet Explorer cannot download / from windows.  Like many bullying programs, Dreamweaver wants to re-write your file associations.  As a side effect you get problems when trying to access help files on the internet.

Possibly
Internet Explorer cannot display the webpage

The Cause

The cause of ‘Internet Explorer cannot download /from help’ messages is file association problems.  You probably installed a program which hi-jacked the .xml file assocation.

The Solution

The best solution is to apply the enclosed xml.reg fix, free download below.

Alternatively, launch regedit and edit the registry directly.

Instructions

  1. Copy and paste the script below into notepad.
  2. Note: The space between the first and third line is important.
  3. Save the file with .reg extension e.g. help.reg.
  4. Logoff and logon again.
  5. Try and access help, this time you should not get
    ‘Internet Explorer cannot download /from help’
  6. If you still get the problem, try my second .reg file which includes Winword settings.

 

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"
"PerceivedType"="text"

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"
 

 

Free download of the above information:  xml.zip

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"
"PerceivedType"="text"

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=""

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"

 

 

Screenshot of: Internet Explorer cannot download / from windows

Taken from a problem with Dreamweaver trying to access help files from the internet.

Internet Explorer cannot download / from windows

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Related error

Internet Explorer cannot download FileName from WebServer

This is mainly in IE6, rather than IE7.  There is a patch from Microsoft’s site.

Summary of Internet Explorer cannot download / from help

The cause is an error in the file associations, probably caused by a ‘bullying’ program that you installed which changed the .xml file associations to suit its own needs.  The solution is to create a .reg file, or else edit the registry directly with regedit.  Look out for my free download of the .reg file.

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Windows Vista Registry Tweaks: