Internet Explorer cannot download / from help
The Problem:
Vista Problem:
When you try and open help files, or Help and Support, you get an error saying:
Internet Explorer cannot download / from help
Dreamweaver problem:
Internet Explorer cannot download / from windows. Like many bullying programs, Dreamweaver wants to re-write your file associations. As a side effect you get problems when trying to access help files on the internet.
Possibly
Internet Explorer cannot display the webpage
The Cause
The cause of ‘Internet Explorer cannot download /from help’ messages is file association problems. You probably installed a program which hi-jacked the .xml file assocation.
The Solution
The best solution is to apply the enclosed xml.reg fix, free download below.
Alternatively, launch regedit and edit the registry directly.
Instructions
- Copy and paste the script below into notepad.
- Note: The space between the first and third line is important.
- Save the file with .reg extension e.g. help.reg.
- Logoff and logon again.
- Try and access help, this time you should not get
‘Internet Explorer cannot download /from help’ - If you still get the problem, try my second .reg file which includes Winword settings.
[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"
"PerceivedType"="text"
[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"
Free download of the above information: xml.zip
[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"
"PerceivedType"="text"
[HKEY_CLASSES_ROOT\.xml\OpenWithList]
[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=""
[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"
Screenshot of: Internet Explorer cannot download / from windows
Taken from a problem with Dreamweaver trying to access help files from the internet.
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Related error
Internet Explorer cannot download FileName from WebServer
This is mainly in IE6, rather than IE7. There is a patch from Microsoft’s site.
Summary of Internet Explorer cannot download / from help
The cause is an error in the file associations, probably caused by a ‘bullying’ program that you installed which changed the .xml file associations to suit its own needs. The solution is to create a .reg file, or else edit the registry directly with regedit. Look out for my free download of the .reg file.
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Windows Vista Registry Tweaks: