You get an error message 800CCC0E when you launch MSN Messenger and cannot connect to server. Key question: is it your workstation’s fault, your ISP or Microsoft’s website?
The Windows Live server is not unavailable. If it is Microsoft’s problem, do be careful not to make matters worse, for example don’t try fixing something that does not need mending, and as a result breaking a perfectly good system.
If the server is running, a possibility is that Softpub.dll may have become unregistered.
Troubleshooting With Telnet:
The idea is to narrow down the problem area. Is it your fault? Your ISP’s fault, or is the actual Microsoft site down?
Research the name of your ISP’s smtp mail server.
Substitute your SMTP server for smtpmailserver.domain*
telnet smtpmailserver.domain*.com 25
telnet smtp-smtp.guydom.com 25.
Similar 800CCC Error Messages.
800CCC00 IXP_E_LOAD_SICILY_FAILED Authentication did not load
800CCC01 IXP_E_INVALID_CERT_CN Invalid certificate content
800CCC02 IXP_E_INVALID_CERT_DATE Invalid certificate date
800CCC03 IXP_E_ALREADY_CONNECTED User already connected
800CCC04 IXP_E_CONN Not available
800CCC05 IXP_E_NOT_CONNECTED Not connected to server
800CCC06 IXP_E_CONN_SEND Not available
800CCC07 IXP_E_WOULD_BLOCK Not available
800CCC08 IXP_E_INVALID_STATE Not available
800CCC09 IXP_E_CONN_RECV Not available
800CCC0A IXP_E_INCOMPLETE Message download incomplete
800CCC0B IXP_E_BUSY Server or mail drop is busy
800CCC0C IXP_E_NOT_INIT Not available
800CCC0D IXP_E_CANT_FIND_HOST Cannot locate server
800CCC0E IXP_E_FAILED_TO_CONNECT Cannot connect to server
800CCC0F IXP_E_CONNECTION_DROPPED Connection closed
800CCC10 IXP_E_INVALID_ADDRESS Address not known on server
800CCC11 IXP_E_INVALID_ADDRESS_LIST Mailing list not known on server
800CCC12 IXP_E_SOCKET_READ_ERROR Unable to send Winsock request
800CCC13 IXP_E_SOCKET_WRITE_ERROR Unable to read Winsock reply
800CCC14 IXP_E_SOCKET_INIT_ERROR Unable to initialize Winsock
800CCC15 IXP_E_SOCKET_CONNECT_ERROR Unable to open Windows Socket
800CCC16 IXP_E_INVALID_ACCOUNT User account not recognized
800CCC17 IXP_E_USER_CANCEL User canceled operation
800CCC18 IXP_E_SICILY_LOGON_FAILED Logon attempt failed
800CCC19 IXP_E_TIMEOUT Not available
800CCC1A IXP_E_SECURE_CONNECT_FAILED Unable to connect by using Secure Sockets Layer (SSL)
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General, But Classic Troubleshooting Techniques
- Collect information: Write down exactly what the problem is. Something magical happens just by the act of writing down the symptoms.
- Ask: What was the last thing that altered on your computer. Especially with changes to anti-virus software Reverse it!
- Can you reproduce the problem: Occasionally trying again seems to make it work. Else you may get a different error from 800CCC0E.
- Locate the source: Hardware (modem) Software, your end or MSN site.
- Phone a friend! Seriously do your MSN buddies have the same problem, if so it’s the site, if not – back to the drawing board.
Summary of Windows Live 800CCC0E Error Code
If you are suffering from Windows Live Error Code 800CCC0E, check that the server is available at Microsoft’s end. at: http://messenger.msn.com/Status.aspx. Beware of doing anything to make the problem worse, when it could be the servers fault.
See More Microsoft Messenger Error Codes
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