Microsoft Support
Microsoft offer a 'Rolls Royce' service to solve your software problem.
Naturally the program has to belong to the suite of Microsoft server or
desktop applications.
Typical Frustrating Scenario
You have tried to solve the problem yourself. You trawl articles
through articles suggested by your favourite search engine. Perhaps
you join a few forums and even post your question. No answer comes the
stern reply.
You are at your wits end, you may even be losing sleep, or worse still
dreaming about your problem. Possibly in your heart you know the
answer already, phone Microsoft's support, however you think it will cost an
arm and a leg.
Costs vary, and the impact of that cost varies depending on your
financial circumstance, but if you value peace of mind, then bite the
bullet, make that call pay the charge.
A Humbling Experience
Judging by my website, which I wrote myself, you may think that I am an
expert and should know all the answers. Therefore, you can see while
calling Microsoft was a humbling experience for me. In fact I came out
of each incident with a reminder that when under extreme pressure,
structured troubleshooting is better than going around in circles and
clutching at straws.
If we look at the big picture, we can appreciate that nobody knows
everything about computing. Two other factors follow, everyone has
their Achilles' heel and being great in one area does not necessarily mean
expertise in a different discipline.
I once new a Professor of Botany who did not know how to drive a car.
In addition to being a genius at developing plants to grow in near-desert
conditions, his hobby was visiting pubs and writing reports for a local
paper. The way he saw, it driving a car would have been incompatible
with his hobby; he always took a taxi or had a friend drive him to the
boozer.
Cases Where Microsoft Support Helped Guy Thomas
|
