Professionals would say 'Here is a diagram of our network'
Amateurs are struggling to fix old machines
First Impressions
In the course of my work as consultant and trainer I have the privilege of
visiting customer sites. Whilst I would never divulge company secrets or
name names, I would like to share my first impressions with you. In my
line of work, a rapid assessment of the customer is essential. The reason
is two fold, on the one
hand it is vital not to tell professionals things they already know; on the other
hand I want to avoid talking over the head of those less experienced.
As I sit down and they say: - 'Guy, here is a diagram of our
network'.
As I enter the server room, someone says: - 'That SMS package worked a treat
last night'.
On the screen I see a techie just finishing a terminal server session to a
remote server.
First impressions - indicators of amateurs
As the client and I walk through a site, we pass some users. One
looks up and says: - 'My file share is not working on this
Windows 95 machine.' (This is 2003 and I think shares should be
on the servers; also Windows 95 should be upgraded!)
I say: - 'Could you show me the application log in the event
viewer'. They say: - 'Where do you find the event viewer?'
When we arrive in the server room, the first thing I notice is the 3-D
screen saver on the domain controller. (3-D Screen savers are fine on clients,
but they drain valuable processor power on servers.
Guy's Challenge - Download
this free device backup utility
(CatTools)
CatTools is a free program for backing up configuration settings on
hardware devices. Here is Guy's challenge. If you
download CatTools, then it will not only take care of backups, but
also it will show you something new about the hardware on you
network. I could give you a money back guarantee - but CatTools is
already free! Thus, I just make a techie to techie challenge, you
will learn more about your network if you: